At Veda (VedaGrova), customer satisfaction is important to us. We take great care in sourcing, packaging, and delivering our herbal and wellness products. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
Due to the nature of herbal nutrition and personal care products, returns are accepted only under the following conditions:
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The product received is damaged, defective, or incorrect
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The issue is reported within 48 hours of delivery
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The product is unused, unopened, and in its original packaging
For hygiene and safety reasons, we do not accept returns for opened or used products.
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Opened or used products
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Products damaged due to improper handling or storage after delivery
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Items purchased during special promotions, clearance sales, or discounts (unless damaged or incorrect)
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Gift cards or complimentary items.
3. Return Request Process
To initiate a return request:
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Contact our support team within 48 hours of receiving your order
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Share clear images or videos showing the issue
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Provide your order number and registered contact details
Once approved, you will receive instructions for return shipping.
4. Refund Policy
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Approved refunds will be processed after the returned product is received and inspected.
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Refunds will be issued to the original mode of payment.
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Processing time may take 7–10 business days, depending on your bank or payment provider.
Shipping charges, if any, are non-refundable, unless the return is due to our error.
5. Replacement Policy
Where applicable, we may offer a replacement instead of a refund, based on product availability and customer preference.
6. Order Cancellation
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Orders can be cancelled before dispatch by contacting our support team.
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Once the order has been shipped, cancellation is not possible.
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If a prepaid order is cancelled before dispatch, the refund will be processed within 5–7 business days.
7. Delayed or Missing Refunds
If you have not received your refund after the stated timeline:
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Check your bank or payment provider
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Contact our support team for assistance
8. Limitation of Liability
Veda shall not be responsible for:
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Delays caused by courier partners
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Incorrect address or contact details provided by the customer
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Customer dissatisfaction due to personal preferences or expectations
9. Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on the website.
10. Contact Information
For return or refund-related queries, please contact:
Contact Person: Kuldeep Dalal
Phone: +91 9971453215
Email: exportproworld@gmail.com